Refund policy

At Fleurs Martello, each order is prepared with care and attention to detail. Due to the nature of our products, all sales are final.

All Sales Are Final

We do not accept returns, exchanges, or refunds once an order has been placed. This includes, but is not limited to, fresh flowers, plants, custom arrangements, special orders, personalized items, gift items, and sale items.

Please review your order carefully before completing your purchase.

Non-Returnable Items

Because many of our products are perishable, custom-made, or prepared specifically for each customer, they cannot be returned or exchanged. This includes floral arrangements, bouquets, plants, sympathy tributes, event florals, custom designs, and any personalized orders.

Order Issues or Damages

If your order arrives damaged, incorrect, or with an issue caused during preparation or delivery, please contact us as soon as possible at info@fleursmartello.com.

To help us review the matter, please include your order number, a description of the issue, and clear photos where applicable. We will evaluate the situation and, where appropriate, offer a suitable resolution at our discretion.

Cancellations

Orders cannot be cancelled once they have been confirmed, prepared, or scheduled for delivery. For urgent concerns, please contact us immediately at info@fleursmartello.com, and we will do our best to assist where possible.